Delivering the ‘Wow’ Customer Experience

Most companies cannot answer the simple question: “What is the customer experience
you are trying to deliver?” This program will show you how to distill what your customers value most about your brand and how to apply that information to design and deliver a compelling experience that turns your buyers into passionate advocates. You will learn:

  • Getting real: What’s your customer experience now?
  • Your customer’s Top Ten points of contact: How and why to start there
  • How to define your ‘wow’ experience: Thinking through the moments of truth
  • How to anchor with operational metrics

Other Programs Jill Offers
Customer Loyalty: How to Earn It, How to Keep It
Taming the Search-And-Switch Customer
Customer Winback: How to Recapture Lost Customers and Keep Them Loyal
Inside the Loyalty Laboratory: Building Customer Relationships that Last
Turning Call Center Agents Into Loyalty Makers
Escaping The Commodity Trap: Earning Customer Loyalty in a Low-Bid World
Earning Customer Referrals: How to Turn Customers Into Advocates
Selling By Serving
Delivering the ‘Wow’ Customer Experience
Heart, Hustle and Heroes: Getting Top Performance From Your Customer Team